Is this because I have 2FA enabled on Ecobee now? ecobee Inc. website. The ecobee logo and name appear in the bubble, along with the words ‘Activity Alert’, ‘Monitoring automatically set to Disarmed by Jelani’. I tried adding the app and was presented with the authorization agreement from Ecobee, then it took me to the main ecobee page for some reason. Now close the Settings window. I am having issues with ecobee and my new hub. Ecobee suite is a great option if you want to try something that isnt the official integration and is liked by many including myself. Yes, I have a lot of toys. Saturday & Sunday 9 a.m. to 9 p.m. EST. Ecobee also added Spotify support; Spotify joins Amazon Music, Pandora, iHeartRadio, TuneIn and SiriusXM as music services supported by the … Linking your ecobee device to Google Home really couldn’t be easier. I finally got an email back to update a support ticket with pictures but now cannot log into the Support portal for Ecobee. That's why, recently, I awoke feeling like I was sleeping in a sauna. It starts from the Google Home App, from the Home screen tap the Add Icon > Setup Device > Works With Google > ecobee > Login to ecobee > Accept All Changes. He later told me the ecobee was the problem messing with control board. 10. Based on posts on r/ecobee, this seems to be an issue with other ecobee integrations as well. The issue is at the ecobee end ..... not sure what you can do to get around that. Register now. For example, this allows an ecobee … This model is simply titled “SmartThermostat”, which is a departure from the numbering scheme that demarcated earlier thermostat products from Ecobee. It is also free. I didn't read anything saying it wouldn't work with HE but maybe? Discussion threads can be closed at any time at our discretion. Get your ecobee installation started the right way with the ecobee app. Learn more. I have enabled that for security. I removed it before I went to method 2. [image] To clarify, my previous thermostat was also "smart," but it was very old and needed replacing for reasons I won't bore you with. 11. attempt login - if fails, this time request reset password Spoke to Ecobee support, provided them screenshots and the link that creates the bad password problem, Said they would escalate the matter, that was two months ago. Check current status and outage map. ALL RIGHTS RESERVED. No problems at Ecobee Ecobee offers products for home automation including smart light switches and thermostats. Should I remove it from there first? I have enabled that for security. Out of the box, the Ecobee doesn't work that way. I had the same issue... (wrong credentials error from within HE ecobee integration app 'HEEBIA' - despite working directly on ecobee site). If you want a more detailed explanation just scroll up … He sent me a picture of him trying to place the ecobee back on and it saying it was detecting a wiring problem. phone. @hscox030 @smartthings @ecobee @tweethue @LIFX Besides all my other issues after “migrating” most of my virtual devices no longer work and broke all the automations I had for them, I expected some issues but I didn’t expects this level of problems. Launch HE ecobee integration app Post yours and see other's reports and complaints That will simplify the process - thanks for letting us know. phone. I have problems of automatic connection on the wifi card of the zebra ET-50, when it loses the wifi it does not reconnect automatically I am obliged to do an action on the SSID "connection" thank you for your help. If you continue to experience problems signing into the mobile app, please contact ecobee … The Habitat page takes me to the old ecobee api site and states my password is incorrect. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. I started with method 2 and I was immediately able to login and authorize Hubitat with Ecobee. tried method one and two and nothing ong works for me, Powered by Discourse, best viewed with JavaScript enabled, Disable 2FA from ecobee app (not sure if this is necessary), Log into ecobee from another browser tab (not from within HE ecobee integrator app), click 'remember me' on ecobee login dialog, Now launch HE ecobee integrator app again, this time should not get the log-in dialog, and goes straight to eco-bee webite (mobile view), From drop down menu on ecobee site you will likely see not logged in > click log-in, Browse to your thermostat (top right drop down menu), check to see what integrations are linked, Close window - hope that HE ecobee integration app proceeds to next step. As am I. Log in at ecobee.com. Get in touch with our support team. Click Settings > Preferences > Hold Action, then choose Until the next scheduled activity. I'll repeat what I said on the other thread, their hardware works great, but my God... do they hire developers who work for minimum wage or something? Whenever I request password reset, I get no email even though … Have had the same problem. The solution posted on Reddit was to disable 2-factor authentication, and then to ask ecobee support to reset your password. The only solution is to call them and ask them to reset it. I am having issues with ecobee and my new hub. 2 years??? 1. Ecobee was the first to introduce remote sensors, with presence detection allowing the thermostat to target temperatures according to actual room usage. Anyone having OAuth Ecobee issues? I’ve emailed Hubitat support and have not gotten a response. The Ecobee SmartThermostat is the flagship thermostat model in a growing collection of smart accessories from Toronto-based home automation company Ecobee. This installation guide includes step-by-step instructions that make it easy to install and wire your new thermostat. Is there a fix for this issue? I suspect it is actually method 2 (force resetting the password to the SAME existing ecobee site password - via HE ecobee integrator app)... that does the trick. If you are on an older version, deleting and reinstalling the app will always replace your existing app with the most up to date version. I removed Hubitat from my Ecobee account and started with method 1. Method 1 (I don't think this is what actually worked, but I did these steps first): Method 2: Monday to Friday 8 a.m. to 11 p.m. EST. Need to register your ecobee? 2 years ago. Close. He turned the heat back on by putting on the old thermostat. So he replaced my ecobee with a basic thermostat and everything worked. Cannot login on iPhone X via the Ecobee app. Here's how to make it right. However, the thermostat I installed recently -- the popular Ecobee3 -- suffers from one glaring flaw that almost made me return it. 1-877-932-6233 (Toll free) 1-647-428-2220 (International) support hours. Problem. I’ve used both products and I’ve found 8 key differences. Remember Me; Are you a … ecobee uses advance sensing, external weather data, and learns your HVAC system to save you up to 23% on your heating and cooling bills* (Compared to a hold of 72 degrees) EASY INSTALL Installation takes approximately 30 minutes and we provide in-app guided videos to make it easy. 200 Dan Tibbs Road NW Huntsville, AL 35806. If anyone else attempts this, maybe start with just Method 2 - and let us know if it does the trick.. They forced the moved well before the app/platform was anywhere near ready. Doubles as a smart speaker Ecobee SmartThermostat Multicolor mirrored lenses Nest Thermostat The Ecobee SmartThermostat with voice control is intelligent in all the right ways. When I try and add the app it seems to be pointing to the old api link on Ecobee servers which is broken so it takes me to the main Ecobee page. I try resetting it via the api link then my password doesn’t work for the api or any ecobee site or app. If you read just about any smart thermostat review, you’ll see these two almost always come out on top. The local weather information isn’t showing up on my ecobee; Need more help? Unplugged it for 2 minutes and plugged it back in, no change. Errors have been highlighted below. 13. re-attempt login from HE ecobee integration app (this is where the password finally was synchronized and worked for me) x How do you rate Ecobee over the past 3 months? The key thing to understand is that, like any number of programmable thermostats, it allowed me to set different temperatures for daytime, nighttime, weekends, etc. Be respectful, keep it civil and stay on topic. Set it to Until next activity and you're done! Remember Me; Are you a SmartBuildings customer? 14. I also made sure to log out after removing the instance. That has been broken for at least two years. I called Ecobee and reset my password. Occasionally, I will get the incorrect password issue like before, other times I'll get the auth agreement. I have tried multiple times to install the app and am having issues still. There was a problem with your login. Our support team is waiting to help you. Ecoobee recently rebranded and started offering two factor auth. Your report was successfully submitted. Problem. Integrations A smart thermostat ($96 at Amazon) can be a real asset to your home, allowing you to not only manage temperature settings remotely, but also potentially lower your heating and cooling costs. If you are still unable to login to the app, try uninstalling and then reinstalling the app. The HVAC technician bypassed the ecobee and was able to see the furnace was fine and the problem was with the thermostat. I do see the Hubitat App in my ecobee account even though I've not got it connected. See if Ecobee is down or it's just you. I have a problem with Ecobee Thanks for submitting a report! Please also see this post by @dman2306 I’ve disabled two factor auth and I am still having the same problem. Don’t try to re-login for the moment as it looks like ecobee doesn’t accept any connection attempts thru the ecobee APIs at this time. You can also do this on the Ecobee itself by selecting Main Menu > Settings > Preferences, then tapping Hold action. Errors have been highlighted below. Ecoobee recently rebranded and started offering two factor auth. Method 2 got it working for me! I found a work-around that finally worked for my instance (note I tried many things, so some of this may or may not have attributed to the eventual success): EDIT: Start at Method 2 (Step 9) - this appears to be the solution to the password sync issue. Please use the following to help troubleshoot your situation. After a few weeks, I wondered if I could reinstall the ecobee. The app won't help you fix the Ecobee's "hold" problem, but you can adjust the setting in Preferences. It suggests ways to reduce your energy bill, works with virtually all smart homes and smart speakers, supports room sensors for temperatures throughout the house, and can even take voice Your thoughts? Did you also do all the steps, or find anything that would narrow down which of these steps actually allowed it to work? Ecobee Support Login Issue. © 2020 CNET, A RED VENTURES COMPANY. x How do you rate Ecobee over the past 3 months? Grrrrr. 12. Fortunately, there is indeed a way: Head to the Ecobee site and sign into your account. User Name; Password Forgot Password? How to add a Comfort Setting into my schedule; Setting Low Temperature Alert; Need more help? Or just start with method 2? We delete comments that violate our policy, which we encourage you to read. I thought I might be going crazy, so I went to ecobee.com and logged in with the exact same username and password and it works there. I hadn't realized the thermostat hadn't reverted to my schedule, so it was a full 8 degrees warmer than I'm used to. Worse still, nowhere in the Ecobee app could I find a way to change this setting, to make the schedule override any manual change. Get in touch with our support team. Installing your new thermostat. It was then when I went into my password manager that I discovered I have two ecobee account. We update the app regularly to include newly released features and enhancements.… How to build a schedule using the ecobee web portal; Is the web portal free to use? I can see the Hubitat app listed in the third party apps on my Ecobee account. HVAC AL #08093 REF AL #52466 Continuing from Method 1: ‎An ecobee home learns and adapts based on your needs, behaviors and preferences, offering comfort when you're there, and peace of mind when you're away. I am using ecobee suite and it isn’t having issues either. Anyone else having issues? There was a problem with your login. @cpbradley @Falcon_effect So not only did this stop working after 2 days but I also had a $100 repair bill from the HVAC company. Mon-Fri 7:30am-5:00pm. Thanks for the help. Utility/EMS Portal Login Are you a residential customer? Learn how to get your new ecobee Thermostat up and running. User Name; Password Forgot Password? PS5 restock alerts: Get inventory updates for GameStop, Best Buy, Walmart, Amazon and Target, Where to buy the Xbox Series X: Get inventory restock updates for Amazon, Best Buy, Target, Walmart and more, Discuss: Fix the Ecobee smart thermostat's most annoying feature. The ecobee mobile app is simply an extension of this experience. No problems at Ecobee Ecobee offers products for home automation including smart light switches and thermostats. The ecobee and Nest are widely considered the best two smart thermostats available. Just curious. Office: 256-428-1983 Service@ConditionedAirSolutions.com. I guess I'll just have to use IFTTT or my old smarthings link. So I am at a loss for what to do next. When you make a manual temperature change, it stays that way until you clear it. I don't know how anyone will trust their security system.... Ok, sorry for the slow reply (I've got a newborn baby and am running on little sleep, lol). I'm running into this right now...just installed my ecobee. Posted by 16 days ago. Ecobee app says the controller is offline even though it shows as connected in my Eero app, Homekit still sees the device and can control it, and the Ecobee itself says it's connected in settings. Ecobee’s latest connected thermostat addresses many of the problems with the prior model By Dan Seifert @dcseifert Jun 3, 2019, 12:00am EDT Share this story 9. I emailed them this week, but I don't expect them to fix it given the issues others have been having and their historically poor technical support. I know - the difference was that @Falcon_effect tried resetting his password at ecobee "developer" login. ecobee wouldn't help me out at all on the bill. May want to check your account on Ecobee’s website or try one of the custom software packages. Just wait till the ST-ecobee connection is back on and the devices should auto-correct themselves (if you have the right integration). STILL NEED HELP? I had accidentally logged on to the old account when I tried this 2 weeks ago. I see Hubitat there. Following ecobee pw reset process - enter the SAME existing password that you use for the site. P.S. I saw this morning my Ecobee Integration had lost connection and I had to reauthorize (not uncommon unfortunately...) When I enter my username and password I get: I try resetting it via the api link then my password doesn’t work for the api or any ecobee site or app. I had an ecobee 3 before with 9 of the classic sensors and I had forgotten that I created a new account for the Ecobee when I set it up with the smartsensors. The mother looks up, and puts her phone back into her purse as on the left side of the screen the kids close the door and leave the house. The Habitat page takes me to the old ecobee api site and states my password is incorrect. The ecobee Alert screen. Your report was successfully submitted. Also, like most programmable thermostats, I could raise or lower the temperature setting temporarily, where it would stay until the next programmed change. Login on chrome browser seems to be working for me at the moment. Rick Broida/CNET Out of the box, the Ecobee doesn't work that way. For example, if it's a particularly cold day, I might bump the heat up a couple degrees -- but I expect it to drop back to 66 at 10 p.m., which is what the thermostat is programmed to do. ecobee vs Nest: Don’t Overlook These 8 Crucial Differences. The final piece of the puzzle is the ecobee app itself. Ensure log-out from ecobee website (to force HE ecobee integration app to require log-in) FYI I didn't need anyone to reset a password, didn't even need to reset it myself, it just worked as soon as I disabled 2FA. Anthony Karcz. Integrated voice control (via … Grr. I have a problem with Ecobee Thanks for submitting a report! My take: It should be set this way by default. Have you checked the third party integrations on you Ecobee account? Out of the box, the Ecobee does one thing very, very wrong. Heat back on by putting on the old ecobee api site and states my password that... Update the app wo n't help me out at all on the ecobee app itself Hubitat with ecobee and able. 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